Exchanges for Wrong Size:

  • If you receive an item in the wrong size, you can request an exchange within 5 daysof receiving it.
  • Shipping costs for the return and the re-delivery are the responsibility of the customer.

No Refunds for Change of Mind:

  • We do not offer refundsfor change-of-mind purchases (“buyers’ remorse”).
  • We provide detailed product descriptions, specifications, and photographs to help you make an informed decision.

More Than Leather – Exceptional Craftsmanship in Every Detail:

  • Each of our products is thoughtfully designed and meticulously handcrafted to offer more than just premium leather. From the carefully arranged crocodile teeth on hat bands and wristbands to the unique textures that make every piece one-of-a-kind, attention to detail sets our collection apart. Our belts feature interchangeable buckles for versatile styling, wallets are slim yet practical for everyday use, and each accessory combines rugged durability with refined aesthetics. Every item reflects a dedication to quality, individuality, and timeless style, ensuring that owning one is an experience, not just a purchase.

Crafted by Hand with Precision and Care:

  • Every product in our collection is meticulously handcrafted, reflecting a dedication to quality, detail, and artistry. From the intricate arrangement of crocodile teeth on hat bands to the unique textures of our wristbands, each piece is one-of-a-kind. Our skilled artisans ensure that every item not only looks exceptional but is also built to last, combining timeless style with unmatched craftsmanship.

Faulty Items:

  • If you receive a faulty item, please contact us within 3 daysof delivery to arrange an exchange or re-delivery.
  • We aim to ensure customer satisfaction, so for defective goods, we will facilitate either a re-delivery or an exchange.

How to Initiate a Return / Exchange:

  • Contact our Customer Service team by email at auscrocsouvenirs@bigpond.com or by phone at +61 422 670 536.
  • When contacting us, please provide: your order number, a description of the issue (wrong size or fault), and any relevant photos (in the case of a faulty product).

Conditions for Returned Items:

  • Items must be in their original condition, unused, and with all packaging intact.
  • For exchanges, items must be returned in the same condition as received (unworn, undamaged).

Australian Consumer Law:

  • This policy is in addition to (and does not override) your rights under the Australian Consumer Lawregarding faulty goods.

Shipping Address for Returns:

  • We will provide you with return instructions once your return request is approved.