1. Processing & Dispatch:

    • All orders are processed within 3 working daysof receipt.
    • Items are shipped from our facility in Gold Coast, Queensland, Australia.
    • If an item is unexpectedly out of stock or delayed, we will contact you to offer a change, cancellation, or an updated shipping time.

  1. Shipping Within Australia:

  • We use Australia Postor Fastway Couriers, depending on the delivery location.
  • Average delivery time is up to 3 working days.
  • If you have not received your order within 5 working daysof dispatch, please contact us.
  • Flat shipping rate: AUD $9.95for domestic orders.
  • We also offer a weight-based optionvia registered mail (for extra security).
  • All product and shipping prices include GST.

  1. International Shipping:

  • We ship worldwide from Australia.
  • Shipping Options:
  • Regular Airmail: Delivered in ~7–10 working days.
  • Registered Post International: Same timeframe, plus proof of posting + signature on delivery.
  • Express Courier (International): 2–4 business days to major cities (fully tracked + signature).
  • Express Courier International Platinum: Guaranteed delivery to major cities in 2 business days, with full visibility at every handling point.
    • Flat Rate Airmail: AUD $20 for most international destinations.
    • If you want FedExor other premium courier services outside standard options, please contact us for a quote.

  1. Assurance & Communication:

  • We maintain stock of all our items. If something is unexpectedly unavailable, we’ll let you know right away with options (reschedule, cancel, or choose a different product).
  • For international orders, we provide tracking where applicable, depending on the shipping method chosen. (e.g., Express Courier has full tracking).
  • All international orders receive a CITES certificate(where required) to comply with wildlife regulations. (Note: This is implied from their product listings.)

  1. Contact for Shipping Inquiries:

If you have any questions about your shipping, delivery times, or want a quote for non-standard shipping: